LifeLine Email Counselling

More Details

Can I email you anonymously?

LifeLine's email counselling service is confidential. We will not disclose your name or email to anyone. If you wanted further anonymity you could create a free anonymous email address specifically for contacting us. To create a new email address visit a service like... www.yahoo.co.nz or www.hotmail.com.

Will my messages always be answered by the same person?

No. A different counsellor may reply to each of your emails. Typically each individual counsellor replies to email once every two weeks. However each email counsellor signs off with the name "Chris".

What formats can I use to e-mail you?

We accept plain or HTML e-mail formats. We do not accept emails with pictures in them or attachments. These are automatically deleted as an anti-spam measure.

How will I know my email has been received by LifeLine?

Your email to us will generate an auto-response that is sent back to you immediately acknowledging that we have received your email. This is then followed by a real response from a volunteer email counsellor within 3 days.

What email address should I use for non-counselling enquiries?

For general office enquiries email:
        christchurch@lifeline.co.nz
For suggestions/feedback/complaints: click here.
For helpful organisations and websites click here.

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